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These general conditions of sale apply to all sales made on the Foxy Factory website.

The website is edited by Marina Agnelli
located at 6 rue du docteur blanche 76000 in Rouen, FRANCE
and registered at 882 715 980 000018

phone: / email address:


The seller is not subject to VAT.


The site is hosted by:, headquartered at 500 Terry A François Blvd San Francisco, CA 94158

Phone number: +1 415-639-9034


Article 1 - General


The customer declares that he has read and accepted the general conditions of sale prior to placing his order. The validation of the order therefore implies acceptance of the general conditions of sale.


Insofar as the Customer Orders products online on the Website, the Buyer's electronic signature on the "Order Form" marks the conclusion of the contract between the Buyer and the Seller.


The editor reserves the right to modify, at any time and notice, the site and services as well as these T & Cs, in particular to adapt to changes in the site by making new features available or deleting or modifying existing functionality.


Article 2 - Presentation of the site


The Foxy Factory website markets the following products: OOAK Pullips, Pullips for private sale, accessories and clothes for dolls.



Article 3 - Services reserved for registered use


1. Registration


When registering, the user undertakes to provide accurate, sincere and up-to-date information on his person and his marital status. The user will also have to regularly check the data concerning him in order to keep its accuracy.


The user must imperatively provide a valid email address. Any communication made by is therefore deemed to have been received and read by the user. The latter therefore undertakes to regularly consult their e-mail and respond within a reasonable time if necessary.


Article 4 - Responsibilities


The publisher is only responsible for the content that he himself has edited.


The publisher is not responsible for:

- In the event of problems or technical, IT or accounting failures of the site with any hardware or software.

- Direct or indirect, material or immaterial, foreseeable or unpredictable damage resulting from use or difficulties
of use of the site or its services.

- Intrinsic characteristics of the Internet, in particular those relating to the lack of reliability and the lack of security of the information circulating there

- Illegal content or activities using its site without having duly taken cognizance of it within the meaning of LAW n ° 2004-575 of June 21, 2004 for confidence in the digital economy and Law n ° 2004- 801 of August 6, 2004 relating to the protection of individuals with regard to the processing of personal data.


The user is responsible for:


- The protection of its equipment and its data

- The use he makes of the site or its services

- If it does not respect the letter or the spirit of these Terms


Article 5 - The order


The Purchaser declares and warrants that he has the legal capacity to contract or undertake, be 18 years of age or older, or hold the authorization of a person holding parental authority, a tutor or curator if he is a minor or incapable.


The buyer has the possibility of placing his order online, from the online catalog and by means of the form which appears there, for any product, within the limit of available stocks.


The buyer will be informed of any unavailability of the product or the ordered good.
For the order to be validated, the buyer must choose the address and the delivery method, and finally validate the method of payment.
The sale will be considered final:
- after sending to the buyer confirmation of acceptance of the order by the seller by email;
- and after receipt by the seller of the full price.


Any order implies acceptance of the prices and description of the products available for sale. Any dispute on this point will occur in the context of a possible exchange and the guarantees mentioned below.
In some cases, including default of payment, wrong address or other problem on the buyer's account, the seller reserves the right to block the buyer's order until the problem is resolved.
For any question relating to the follow-up of an order, the buyer can call the following telephone number: on the following days and times: Monday to Friday from 9h to 19h, or send an email to the seller at following email address:

Article 6 - Electronic signature

By clicking on the "confirm order" icon, the Buyer confirms the conclusion of the order as well as the full and unreserved acceptance of all of the Foxy Factory General Conditions of Sale in force at the time of ordering. .

The online supply of the buyer's bank card number and the final validation of the order will constitute proof of the buyer's agreement:
- exigibility of the sums due under the order form;
- signature and express acceptance of all operations carried out.


In the event of fraudulent use of the bank card, the buyer is invited, as soon as this use is observed, to contact the seller by email:

Article 7 - Order confirmation

The seller provides the buyer with an order confirmation by email.

Article 8 - Proof of archiving

The computerized registers, kept in the seller's computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments made between the parties. The filing of purchase orders and invoices is carried out on a reliable and durable support which can be produced as proof.

Article 9 - Product guarantees

The products governed by these general conditions are those which appear on the seller's website and which are indicated as sold and shipped by the seller. They are offered while stocks last.
The products are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred in this presentation, the seller's responsibility could not be engaged.
The photographs of the products are not contractual.


In general, the Purchaser can invoke the guarantee for hidden defects governed by articles 1625 and following of the civil code, as soon as it is invoked at short notice, that proof of the defect is reported and in the absence of any unauthorized third party intervention, or fault of the Buyer or other cause of external origin.

The Buyer will notify his complaint in a reasoned and electronic way to the Seller

Article 10 - Price

The seller reserves the right to modify its prices at any time but undertakes to apply the current prices indicated at the time of the order, subject to availability on this date.
Prices are in euros. They do not take into account the delivery costs, invoiced in addition, and indicated before the validation of the order.

Article 11 - Method of payment

This is an order with payment obligation, which means that placing the order implies payment by the buyer.


To settle his order, the buyer has, at his choice, all the payment methods made available by the seller and listed on the seller's site.


The buyer guarantees to the seller that he has the necessary authorizations to use the payment method chosen by him, during the validation of the order form.


The seller reserves the right to suspend any order management and any delivery in the event of refusal of authorization to pay by bank card from officially accredited bodies or in the event of non-payment. The seller notably reserves the right to refuse to make a delivery or to honor an order from a buyer who has not fully or partially settled a previous order or with whom a payment dispute is being administered .


Purchases are payable when ordering by bank card or via the secure PAYPAL site. Any payment by paypal or by credit card will be subject to transaction costs, the amount of which will be specified to you before paying for your order.

Article 12 - Terms of delivery - Delivery

The products are delivered to the address indicated by the buyer on the order form, the buyer must ensure its accuracy. Any package returned to the seller because of an incorrect or incomplete delivery address will be redirected at the buyer's expense. The buyer can, at his request, obtain the sending of an invoice to the billing address and not to the delivery address, by validating the option provided for this purpose on the order form.

If the buyer is absent on the day of delivery, the delivery person will leave a notice in the mailbox, which will allow the parcel to be collected at the place and time indicated.

If at the time of delivery, the original packaging is damaged, torn, open, the buyer must then check the condition of the items. If they have been damaged, the buyer must refuse the package and note a reservation on the delivery slip (package refused because opened or damaged).

The buyer must indicate on the delivery slip and in the form of handwritten reservations accompanied by his signature any anomaly concerning the delivery (damage, missing product compared to the delivery slip, damaged package, broken products ...).

This verification is considered to have been carried out once the buyer, or a person authorized by him, has signed the delivery slip.
The buyer must then confirm by registered mail these reservations to the carrier at the latest within two working days of receipt of the item (s) and transmit a copy of this letter by fax or simple mail to the seller at the address indicated in the notices. legal notices.
If the products need to be returned to the seller, they must be the subject of a return request to the seller within 14 days of delivery. Any complaint made after this time cannot be accepted. The return of the product can only be accepted for products in their original condition (packaging, accessories ...).

For international shipments:
The value of the goods will be declared at the actual value of the product and the invoice will be attached to your order.
Any customs fees are the responsibility of the buyer.

Except in cases of force majeure or during the periods of closure of the online store which will be clearly announced on the home page of the site, the delivery times will be, within the limit of available stocks, those indicated below. Shipping times run from the date of registration of the order indicated on the order confirmation email.
For deliveries in mainland France and Corsica, the period is 3-5 working days from the day following that on which the buyer placed his order, according to the following methods: Shipments are made in registered letters or by colissimo. At the latest, the period will be 30 working days after the conclusion of the contract.
For other countries, delivery will be made within a maximum of 30 working days
In the event of non-compliance with the agreed delivery date or deadline, the buyer must, before breaking the contract, order the seller to execute it within a reasonable additional time.
In the absence of performance at the expiration of this new period, the buyer may freely terminate the contract.
The buyer must complete these successive formalities by registered letter with acknowledgment of receipt or in writing on another durable medium.
The contract will be considered as canceled upon receipt by the seller of the letter or writing informing him of this termination, unless the professional has performed in the meantime.
The buyer may however immediately terminate the contract, if the dates or deadlines seen above constitute for him an essential condition of the contract.
In this case, when the contract is canceled, the seller is obliged to reimburse the buyer for all the sums paid, at the latest within 14 days of the date on which the contract was terminated.
In case of unavailability of the ordered product, the buyer will be informed at the earliest and will be able to cancel his order. The buyer will then have the choice of requesting either a refund of the sums paid within 14 days of their payment at the latest, or the exchange of the product.


Article 13 - Satisfied or reimbursed


Any non-conformity of the products or error in relation to the order must be made by mail, indicating the reasons for the complaint to the Seller, within 48 hours of delivery. Any non-conforming product must be returned in its original packaging by post (normal shipping rate and not express delivery) to the Seller's address listed in the Legal Information section, accompanied by a copy of the invoice. and the date of the notification by mail. Failure to comply with the form and deadline for the complaint or the above return conditions will result in refusal of the return and complaint by the Seller of the costs incurred. The Seller will replace the non-conforming products or reimburse the product price and shipping costs


The Purchaser may withdraw within 7 clear days of delivery of the product. If this period expires on a public or non-working day, it is extended until the next working day. The article will then, at the Buyer's expense, be returned to the Seller in its original packaging. The box or packaging provided (excluding shipping carton) being an integral part of the article, it must be returned intact, accompanied by all the accessories and in perfect condition for resale accompanied by the invoice. At the same time, and within the same period of 7 days, the Buyer must notify his decision to withdraw (withdrawal form at the bottom of the page) by post. The exchange or reimbursement of the sums paid by the Buyer, (excluding return costs), will take place within a maximum period of one month following receipt of the product. The return must be made to the Seller's address as listed above.

Article 14 - Delivery errors

The buyer must formulate to the seller on the same day of delivery or at the latest the first working day following delivery, any claim of error in delivery and / or non-conformity of the products in kind or in quality in relation to indications appearing on the order form. Any complaint made beyond this period will be rejected.
The claim may be made, at the buyer's choice:
- by phone at the following number:
- by e-mail to the following address:


Any claim not made in the rules defined above and within the time limits could not be taken into account and will release the seller from any responsibility towards the buyer.

In the event of a delivery or exchange error, any product to be exchanged or reimbursed must be returned to the seller as a whole and in its original packaging, in Colissimo at the following address: Agnelli Marina 6 rue du Docteur blanche 76000, ROUEN, FRANCE.
Return costs are the responsibility of the seller.

Article 15 - Intellectual property

All photos and texts are the full property of Foxy Factory.

In accordance with the intellectual property code, any reproduction or use of the photos and texts on this site is prohibited. All images on this site are subject to copyright.

For use on a non-commercial website (site, blog or forum), an e-mail indicating the photos used and the link allowing them to be viewed must be sent to the author, whether the photos are used as a direct link or after copying photos. The author reserves the right to refuse the use of the photos if the photos were to be used in a roundabout way. The origin of the photos must be mentioned by any process in accordance with the style or technique of the site.

Article 16 - IT

Data collected
The personal data that is collected on this site are as follows:
- account opening: when creating the user's account, his name; first name; email address ; Phone Number ; address ;
- connection: when the user connects to the website, the latter records, in particular, his surname, first name, connection, use, location data and his data relating to payment;
- profile: the use of the services provided on the website allows you to enter a profile, which may include an address and a telephone number;
- payment: as part of the payment for products and services offered on the website, the latter records financial data relating to the user's bank account or credit card;
- communication: when the website is used to communicate with other members, the data concerning the user's communications are temporarily stored;
- cookies: cookies are used, in the context of the use of the site in order to process statistics and information on traffic, to facilitate navigation and to improve the service for the comfort of the user.

Withdrawal form (to be completed by the consumer,
and send by registered letter with acknowledgment of receipt,
within 7 days of delivery.)

Withdrawal form:

To the attention of :
Agnellli Marina
located at: 6 rue du docteur blanche 76000 Rouen, FRANCE
telephone number:
mail address :

I hereby notify you of my withdrawal from the contract relating to ....................., ordered on: .........

First and last name of the consumer: .................
Consumer address: .................

Date: ..................

Consumer signature

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